Privacy Policy
We value the trust you place in SOUL, and we want you to be aware of the safeguards we have in place to respect your privacy. The below policy tells you about the information we gather about you and how we use it. It’s under the applicable laws and regulations, including the European Union’s General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act of 2018 ("CCPA"). If you have any questions or concerns about our privacy policy, or you would like to ask for your data to be deleted, please contact us.
Types of personal information we may gather
SOUL gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you.
The data we collect depends on the context of your interactions with SOUL and the choices you make (including your privacy settings), the products and features you use, your location and applicable law.
‧ Purchases - When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information.
‧ Non-Purchases - There may be instances when you are not making a purchase at SOUL and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information. Some situations when this may occur are when you return or exchange merchandise, receive a gift from SOUL or enter a contest or participate in a promotion or survey sponsored by SOUL.<
‧ Personal Shopping Account - If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es), and payment information.
‧ E-mail updates - When you subscribe to receive SOUL e-mail updates featuring exclusive offers (like free shipping), product news, special discounts, contest announcements and more, we require your e-mail address. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any promotional e-mail.
‧ Any user reviews submitted to SOUL can be used for marketing purposes.
‧ Demographic data - Data about you such as your age, gender, country and preferred language.
‧ Credentials - Passwords, password hints and similar security information used for authentication and account access.
What are cookies?
'Cookies' are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. Their primary function is to help us remember you by tracking your browsing sessions, which enables us to collect non-personally identifiable information (such as your IP address, browser type, and domain name, etc. and provide you with a more relevant shopping experience.
How we use cookies
We use cookies to help process your order through our website and to provide you with a personalized shopping experience. To place an order and complete your transaction on soulnation.com, you must have 'cookies' enabled on your Web browser.
Cookies also help us
‧ determine which features and tools you use, and which pages you visit on soulnation.com
‧ remember which items you've placed in your shopping cart
‧ enable you to check out faster if you've created an account on our website
If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.
Unique User Log Files
At times we use IP addresses to generate demographic data or as a fraud prevention measure, otherwise they are not shared, analyzed or distributed. If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.
Our Business Partners
We may involve third-party companies as a necessary means to fulfill your order. These third parties may be involved with order delivery, e-mail transfer, marketing, and credit processing, among other tasks. Third parties will only be granted restricted access to your personal information for carrying out order related purposes and will not be allowed to use this information for soliciting unrelated services.
Security
Our shopping cart and order forms are SSL encrypted to keep your personal and financial data confidential. We keep all of our servers in secure locations. Our database is heavily monitored and safeguarded to prevent misuse from outside operators. We use a firewall and an intrusion detection system among other security measures.
We restrict access to all of your information. We have security cameras throughout our premises as well as numerous alarm systems in our building. We only permit departmental and employee access to specific parts of your information, and this access is based on their respective role in fulfilling your order.
Social Media
Personal information collected through SOUL’ links to social media sites (e.g. Facebook, Twitter, etc.) may be stored and processed in the United States or any other country or region in which these social media sites maintain facilities. By using any of the social media links found on soulnation.com, you consent to any such transfer of information outside of your country or region. SOUL is not responsible for how these other companies or organizations collect, use, disclose, or secure the information that you provide them. If you choose to access a third party site linked by our site, you do so at your own risk and are subject to the terms of service or privacy policy (if any) associated with such third party sites.
Changes to This Policy
We reserve the right to update our Privacy Policy, so we recommend that you check back as often as it pertains to your concern. If SOUL elects to use or disclose information in a manner that amounts to a material change of this policy, we will outline the changes here.
Cookies on this website that do not require approval
Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. These cookies are used exclusively by this website and are therefore known as first-party cookies. They are only saved on your computer while you are actually browsing the website. An example of why strictly necessary cookies are used is to ensure that what you see on screen corresponds to the data volume which your current Internet connection can handle. Another example of what these cookies do is facilitate a switch from http to https when you change pages, so that the security of data transmitted is maintained. Furthermore, a cookie of this kind is used to store your decision about the use of cookies on our website. Your consent is not required for the use of strictly necessary cookies.
The use on this website of third-party cookies that require consent
This website has integrated content belonging to third parties on this website. These third-party providers can place cookies while you visit the website, and in doing so can obtain information about the fact that you have visited the website. Please visit the websites belonging to those third-party providers if you need more information about how they use cookies. If you have decided not to provide your consent to the use of cookies that require it, or if you have revoked that consent, then you will only be provided with website features whose use does not require such cookies. Areas of the website that can potentially incorporate content from third parties, and which therefore place third-party cookies, will not be available to you if that is the case. If you do not want to accept cookies at all, then you can also configure that in your browser.
You can opt-out from cookies from Google Analytics here.
You can send a 'Do-Not-Track' request to various advertising networks here.
iPhone, iPad and others from Apple
We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here:
https://rakutenadvertising.com/legal-notices/services-privacy-policy/