Yes, we ship our products globally.

We currently accept American Express, Apple Pay, Diners Club, Discover, Elo, FaceBook Pay, Google Pay, JCB, Klarna, Mastercard, Shop Pay, Venmo, Visa, and AfterPay.

Once your order has been confirmed, you will receive a confirmation email with tracking. You can track the progress of your package by clicking on the link provided.

Orders placed are usually fulfilled within 12-24 hours. If your shipment has been shipped out, it cannot be modified or canceled.

There are a variety of reasons that can lead to this problem. It could be a mismatch of your billing and shipping addresses, or you have entered your card information wrongly.

Orders are fulfilled within 12-24 hours of purchase. You can expect to receive your order in 2-7 working days. Orders outside of the United States will have to wait 3-7 days and additional time may be added due to your local customs laws.

Once you have received your tracking number from us by email, we ask that you first contact your local delivery service to correct any delivery issues as they will have more accurate information about the status of your order.

If the issue has not yet been resolved within 4 days of contact, do let us know by contacting support@soulnation.com. We will be glad to follow up and investigate for you.

Yes, that is okay. If the delivery address is not a P.O. Box address, then you are fine.

Do let us know within 10 – 21 days of purchase if you still have not received your product. We will be glad to follow up and investigate for you.

If you are encountering this problem, please contact our customer support team at support@soulnation.com for assistance. We will be investigating the issue.

The courier will deliver to your address again on a consecutive day. After 3 failed attempts, they will store your item temporarily at the nearest FedEx Warehouse available for pickup.

Unfortunately, our courier is unable to deliver to P.O. Boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses.

We have two warehouses that we ship from. For domestic orders, we will be shipping from our US warehouse. For international orders, we will be shipping from our Hong Kong warehouse.

With FedEx®️ Delivery Manager, you can change all of that by signing up on their site for free. You will be able to request to customize your delivery preferences, manage delivery times and locations, and keep track of your FedEx®️ deliveries. Some of these options are subjected to a small fee that you will bear responsibility for. To find out more, please visit here for more information

Depending on the country we are shipping to, the import tax, duties, and related customs fees for your import may not have been included in the shipping cost. These fees, if applicable, depends on the Customs office of the destination country. Bear in mind that you are responsible for these payments. Please contact your local customs for additional details.

As stated in our warranty policy, we cannot replace lost items. You can read our warranty policy here.

Please send us a picture of your product and proof of purchase (Receipt, Order Number, etc.) to support@soulnation.com

When returning a product, please remember that you will be bearing all shipment charges. You can read our warranty policy here. Contact our SOUL support team for more information at support@soulnation.com

Our support team will guide you on the procedure. You can contact us at support@soulnation.com.

Please note that shipping an item back to our office will require you to bear the costs of shipping to us.

First off, we would like to thank you for your consideration in buying our products in the first place. We understand that you may need a refund due to personal reasons and we are here to help you. Here are some things that you will need to know:

• If your product has not been shipped, we can offer a full refund.
• If your product is in transit, please return the item back to us the same way you received it, and we will refund it once we have received the item in our warehouse.

Still not sure? You can visit our warranty policy here for more information or contact our support team at support@soulnation.com.

You can directly buy our products online. We also have official distributors that help supply our products for you locally. You can find out more details by here.

We apologize for any inconvenience if the product is not available. Please check back as we usually replenish the product within 1-2 weeks of going out of stock.

You can contact our support team at support@soulnation.com for more details.

If we have stock in our warehouse, we can help you. Please contact our customer support team at support@soulnation.com for more information.