Receive your holiday purchase before 25th December!
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          FAQ

          No Sound

          • Make sure the earbuds are charged and connected to your bluetooth device. 
          • Press play to make sure audio is playing.
          • Your volume may be at 0%. Increase the volume to a level that suits your preference.

          No Sound from One Side

          • Make sure the earbuds are charged and connected to your bluetooth device. 
          • Press play to make sure audio is playing.
          • Reset the earbuds. You can follow the instructions from “How to Reset”


          Poor Sound Quality

          • Make sure the earbuds are charged and connected to your bluetooth device. 
          • Make sure the earbuds fit securely on your ears.
          • Try different sound output settings on your device or music app.
          • Reset the earbuds. You can follow the instructions from “How to Reset”


          How to turn on Audio Transparency Mode?

          • Simply hold the touch control to switch to Audio Transparency Mode.  You will hear a voice prompt when activated.
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