SYNC ANC
FAQ
No Sound
- Make sure the earbuds are charged and connected to your bluetooth device.
- Press play to make sure audio is playing.
- Your volume may be at 0%. Increase the volume to a level that suits your preference.
No Sound from One Side
- Make sure the earbuds are charged and connected to your bluetooth device.
- Press play to make sure audio is playing.
- Reset the earbuds. You can follow the instructions from “How to Reset”
Poor Sound Quality
- Make sure the earbuds are charged and connected to your bluetooth device.
- Make sure the earbuds fit securely on your ears.
- Try different sound output settings on your device or music app.
- Reset the earbuds. You can follow the instructions from “How to Reset”
Strong Wind Noise is heard with ANC/Transparency Mode On.
- When the ANC or the Audio Transparency Mode is set to ON, wind noise may become louder depending on the surrounding environment.
Recommendation: Turn off ANC/Audio Transparency Mode and use Normal Mode.
ANC mode does not work during phone calls or video calls.