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          FAQ

          No Sound

          • Make sure the earbuds are charged and connected to your bluetooth device. 
          • Press play to make sure audio is playing.
          • Your volume may be at 0%. Increase the volume to a level that suits your preference.

          No Sound from One Side

          • Make sure the earbuds are charged and connected to your bluetooth device. 
          • Press play to make sure audio is playing.
          • Reset the earbuds. You can follow the instructions from “How to Reset”


          Poor Sound Quality

          • Make sure the earbuds are charged and connected to your bluetooth device. 
          • Make sure the earbuds fit securely on your ears.
          • Try different sound output settings on your device or music app.
          • Reset the earbuds. You can follow the instructions from “How to Reset”


            Strong Wind Noise is heard with ANC/Transparency Mode On.

            • When the ANC or the Audio Transparency Mode is set to ON, wind noise may become louder depending on the surrounding environment. 

            Recommendation: Turn off ANC/Audio Transparency Mode and use Normal Mode.

            ANC mode does not work during phone calls or video calls.

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