ST-XX

No Sound

• Make sure the earbuds are charged and connected to your bluetooth device. 
• Press play to make sure audio is playing.
• Your volume may be at 0%. Increase the volume to a level that suits your preference.

No Sound from One Side

• Make sure the earbuds are charged and connected to your bluetooth device. 
• Press play to make sure audio is playing.
• Reset the earbuds. You can follow the instructions from “How to Reset”

Poor Sound Quality

• Make sure the earbuds are charged and connected to your bluetooth device. 
• Make sure the earbuds fit securely on your ears.
• Try different sound output settings on your device or music app.
• Reset the earbuds. You can follow the instructions from “How to Reset”

How to turn on Audio Transparency Mode?

• Simply hold the touch control to switch to Audio Transparency Mode.  You will hear a voice prompt when activated.