EMOTION MAX
FAQ
Why is the Green Light still on when the headphones are turned off?
- The green light is simply an ON/OFF indication of Active Noise Cancellation and Transparency Mode.
- If the green light is on after your headphones are turned off, you can turn it off by:
- 1. Switch off ANC by moving the switch to the down position.
- 2. Double click on the power button to turn off Audio Transparency Mode.
No Sound
- Make sure the headphones are charged and connected to your bluetooth device.
- Press play to make sure audio is playing.
- If you are using a 3.5mm headphone jack, make sure that both ends are connected.
No Sound from One Side
- Make sure the headphones are charged and connected to your bluetooth device.
- Press play to make sure audio is playing.
- Reset the headphones (follow instructions from “How to Reset”)
Poor Sound Quality
- Make sure the headphones are charged and connected to your bluetooth device.
- Make sure the headphones fit securely on your ears. Adjust your headphones to ensure there is no air leakage.
- Try different sound output settings on your device or music app.
- Make sure that Audio Transparency mode is off. To turn them off, press the power button twice.
- Reset the headphones (follow instructions from “How to Reset”)
How to turn on ANC Mode?
- Simply flip the ANC switch to On and a “Green” LED will light up (show picture of the ANC Switch)
- To save battery, please make sure to turn off when finished using. The “Green” LED light should turn off.
How to turn on Audio Transparency Mode?
- Simply double click the Power button to switch to Audio Transparency Mode (show picture of power button”. You will hear a “beeping sound” when activated.
Vibration Noise is heard with ANC On.
- When using your headphones with ANC ON while walking or running the sound of vibrations may be heard through your body. This is normal and is not a malfunction.
Recommendation : Turn off ANC mode.
- When using your headphones with ANC ON in an environment with unstable/bumpy air current (ie. on buses), you may experience a popping/vibrating sound. This is not a malfunction.
Recommendation: Turn off ANC mode.
Strong Wind Noise is heard with ANC/Transparency Mode On.
- When the ANC or the Audio Transparency Mode is set to ON, wind noise may become louder depending on the surrounding environment.
Recommendation: Turn off ANC/Audio Transparency Mode and use Normal Mode.
ANC mode does not work during phone calls or video calls.